Thank you for a highly informative and constructive session this morning. I really appreciated how you delivered it using lessons you had personally learnt and the ‘handrails not handcuffs’ approach. You conveyed ‘if only I had been aware of this sooner’, as opposed to ‘I always did it and you must do it this way’. I, and I am sure others, left the session inspired to take a fresh approach. I put it into practice straight away.