Hastings Deering
Undoubtedly the best short course I have had the pleasure of attending in recent years.
Undoubtedly the best short course I have had the pleasure of attending in recent years.
It is wonderful to work with someone so committed to seeing the learning applied and continuing to support the firm’s writing culture.
The ‘complaints handling – effective writing’ training that you provided to us in November last year has had a great impact on our business – so much so that staff who attended are now using the skills you gave in nearly every written external communication we issue!
You’ll be pleased to hear I have had success with your techniques in letter writing. I was inspired after our training session to go and rewrite all our client correspondence. I’ve also received some positive feedback – a client wrote back to me to express her gratitude after I wrote to her with a resolution … Continued
Thank you for opening my eyes up to the concept of using simple vocabulary to maximise the effectiveness of my communication. In the time I was there, I learnt more in 90 minutes than I usually would in 3 hours. Ironically, while law is meant to improve my written and verbal communication skills, it has … Continued
Thanks for shaping the way I communicate at work (across 3 different organisations and 2 different countries now). Time with you is absolutely invaluable for any organisation . Forever grateful!
I would sincerely like to thank you for your guidance and advice in helping us formulate our tender response. A number of your tender recommendations have also been incorporated into some of our more recent tender responses in which we have also been successful.
The course was easy to understand and using our own experiences meant that we relate to it better. I was able to apply these principals straight away – it’s like seeing the matrix! Once you understand the principles it’s easy to make the changes. I used these principles in a presentation document recently and received positive … Continued
Quick message to say thank you (again!) for your amazing courses run through [law firm] last year. I am on a plain English crusade through our online Ts&Cs and have been receiving very positive feedback from my stakeholders within the business. I will be interested to see if the number of complaints or disputes we … Continued
Thanks for the presentation you did today. It was mind-blowing to say the least!